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Return Policy – Omniair
At Omniair, we strive to deliver products of the highest quality. However, if you’re not satisfied with your purchase, you can return the product in accordance with our return policy.
Note: For hygiene reasons, opened or used nasal strips cannot be returned — even if only one strip from the pack was used.
1. Right of Withdrawal
As a consumer, you have the right to cancel your order within 30 days of receiving it, without providing a reason. This does not apply to opened or used products due to hygiene reasons.
To exercise your right of withdrawal, notify us in writing within this period via support@getomniair.com. After cancellation, you have another 30 days to return the product.
2. Return Conditions
- The product must be unused, unopened, and in its original packaging.
- Opened or used nasal strips cannot be returned for hygiene reasons.
- Proof of purchase or receipt must be included with the return.
3. Refunds
Once we’ve received and inspected the returned product, you’ll be refunded within 30 days, including any standard shipping costs from the original order.
Return shipping costs are your responsibility unless the product is defective or an error occurred in the delivery.
4. Exceptions
- Products sealed for health or hygiene reasons that have been opened cannot be returned.
- Damaged items or products not in their original condition are not eligible for return or refund.
5. Damaged or Incorrect Products
If you received a defective or incorrect product, please contact us within 7 days of delivery via support@getomniair.com so we can resolve the issue.
In such cases, we’ll cover return shipping costs and send a replacement or issue a full refund.
6. How to Return
To start a return, simply use our online return portal via the link below:
Follow the steps to submit your request. Once approved, you’ll receive return instructions and a shipping label (if applicable).
Do not send items back without submitting a return request first — unregistered returns will not be accepted.
We recommend keeping a shipping receipt, as we are not responsible for lost or damaged return shipments.
For any questions, feel free to contact us at support@getomniair.com.