Stornierungsrichtlinie
Cancellation Policy
Some items in our store may be offered as a subscription, pre-order, or try-before-you-buy option. This policy outlines how these types of purchases can be modified or cancelled.
Subscriptions
When you purchase a subscription, you agree to receive recurring deliveries based on the frequency and duration you selected at checkout. Your payment details are securely stored, and the selected amount will be charged automatically with each shipment unless you’ve paid in advance.
Some subscriptions may renew automatically at the end of the term. If you do not wish to renew, it is your responsibility to cancel the subscription in time.
You may cancel or modify your subscription at any time. Every order confirmation email contains a link to manage your subscription. If you do not cancel in time, we reserve the right to proceed with the next shipment and charge accordingly.
Please refer to our Return Policy for information on returns and refunds.
Pre-orders
When placing a pre-order, you are purchasing an item that is not yet in stock or not yet released. Depending on the offer, you may pay partially or nothing at checkout. We may store your payment method and charge the full or remaining amount at a later date.
You may cancel a partially paid pre-order as long as it has not been processed or shipped. Once the order is fulfilled, cancellation is no longer possible — however, you may still request a refund according to our Return Policy.